Delivery charges for orders shipped from Mainland China to our overseas customers depend on several factors, including the destination country, order weight, package size, and shipping method selected.

Estimated International Shipping Rates

Shipping fees are calculated based on current logistics rates. Typical international shipping costs from China are approximately:

• Standard Postal Shipping: $8 – $18 for small parcels (up to about 2 kg)

• Air Freight: Around $5 – $9 per kilogram depending on destination

• Express Courier (DHL, FedEx, UPS, EMS): About $25 – $60 for small packages, with faster delivery times

Estimated Delivery Time

• Express Courier: 3 – 7 business days

• Air Shipping: 5 – 10 business days

• Standard International Post: 10 – 25 business days

Additional Charges

For international shipments, customers may also be responsible for:

• Import duties and customs taxes

• Local VAT or GST depending on the destination country

• Customs clearance fees

These charges are determined by the customs authority of the destination country and are not controlled by Sino Gelatin.

Shipping Confirmation

Once your order has been shipped, you will receive a confirmation email with tracking information so you can monitor your delivery until it arrives.

Which Payment Methods Are Accepted in the Online Shop?

To make shopping convenient and secure, the Sino Gelatin Online Shop accepts several trusted payment methods. Customers can choose the option that is most convenient for them during checkout.

Accepted Payment Methods

We currently accept the following payment options:

• Credit and Debit Cards (Visa, MasterCard, American Express)

• PayPal

• Digital Wallets such as Apple Pay and Google Pay (where available)

• Bank Transfer / Wire Transfer for certain international orders

Credit and debit cards remain the most widely used payment method for online shopping, while digital wallets like PayPal, Apple Pay, and Google Pay offer faster checkout and additional security.

Secure Payment Processing

All payments made through the Sino Gelatin Online Shop are processed using secure payment gateways and encryption technology to protect your personal and financial information.

Payment Confirmation

After completing your payment, you will receive an order confirmation email containing your purchase details and payment confirmation.

How Long Will Delivery Take?

Delivery time for orders placed through the Sino Gelatin Online Shop depends on the shipping method selected and the destination country. We work with reliable logistics partners to ensure that your order arrives safely and as quickly as possible.

Estimated Delivery Time

• Express Courier (DHL, FedEx, UPS, EMS): 3 – 7 business days

• Standard International Shipping: 7 – 14 business days

• Economy Postal Shipping: 10 – 25 business days

Order Processing Time

Orders are typically processed and shipped within 1 – 3 business days after payment confirmation. Once your order has been dispatched, you will receive a shipping confirmation email with tracking information so you can monitor your delivery.

Important Notes

• Delivery times may vary depending on customs clearance procedures in the destination country.

• Public holidays, weather conditions, or logistics delays may also affect delivery schedules.

• Customers may be responsible for local customs duties or import taxes depending on their country’s regulations.

At Sino Gelatin, we strive to ensure that every order is handled carefully and delivered in a timely manner to our customers worldwide.

How Secure Is Shopping in the Online Shop? Is My Data Protected?

Yes. Shopping in the Sino Gelatin Online Shop is designed to be safe and secure. We take the protection of our customers’ personal and payment information very seriously and use trusted technologies to keep your data protected.

Secure Payment Processing

All transactions made on our website are processed through secure payment gateways that use SSL (Secure Socket Layer) encryption technology. This encryption protects your payment details by ensuring that sensitive information, such as credit card numbers and personal data, is transmitted securely.

Protection of Personal Information

Sino Gelatin follows strict privacy and data protection practices. Your personal information, including your name, email address, shipping details, and payment information, is used only for order processing and customer support. We do not sell, rent, or share your personal data with third parties without your consent, except where required to complete your order (such as shipping providers or payment processors).

Trusted Payment Methods

Our online shop supports trusted payment options such as credit cards, debit cards, PayPal, and other secure digital payment systems. These payment providers also include their own security measures to further protect your financial information.

Safe Shopping Experience

To maintain a secure shopping environment, we regularly monitor our website systems and update our security protocols. This helps protect customers against unauthorized access, fraud, or misuse of data.

At Sino Gelatin, protecting your privacy and ensuring a safe shopping experience are among our top priorities. You can shop with confidence knowing that your information is handled with care and security.

Do I Receive an Invoice for My Order?

Yes. Every order placed through the Sino Gelatin Online Shop includes an official invoice for your purchase.

Order Confirmation Invoice

After you successfully place your order and complete the payment, you will receive an order confirmation email. This email contains a digital invoice with details such as:

• Order number

• Product names and quantities

• Total purchase amount

• Shipping charges (if applicable)

• Billing and shipping information

• Payment method used

Downloading Your Invoice

Customers may also be able to download or print their invoice directly from their account in the online shop, depending on the platform used.

Invoice Included with Shipment

In many cases, a copy of the invoice or packing slip may also be included with your package to help with delivery verification and customs clearance for international orders.

Need Another Copy?

If you need another copy of your invoice, you can contact the Sino Gelatin customer support team, and we will be happy to resend it to you.

At Sino Gelatin, we ensure that all transactions are documented clearly to provide transparency and convenience for our customers.