Welcome to SinoGelatin (sinogelatin.com). These Terms and Conditions govern your use of our website and the purchase of products from our online store. By accessing or using this website, you agree to comply with these Terms and Conditions.

If you do not agree with any part of these terms, please do not use our website.

1. About SinoGelatin

SinoGelatin operates the website sinogelatin.com, providing customers with high-quality gelatin products, including traditional Ejiao gelatin cakes and related wellness products.

Our website is intended for customers worldwide, including those located in the United States, Australia, and other international regions.

2. Use of the Website

By using this website, you agree that:

You are at least 18 years old or have permission from a parent or guardian.
You will use the website only for lawful purposes.
You will not attempt to damage, hack, or disrupt the website or its services.
You will not use the website for fraudulent or unauthorized activities.

We reserve the right to refuse service, terminate accounts, or cancel orders if misuse of the website is detected.

3. Product Information

We strive to ensure that all product descriptions, images, and pricing information on sinogelatin.com are accurate and up to date.

However, we do not guarantee that:

Product descriptions will always be completely error-free.
Product images will perfectly match the product received due to packaging changes.
Product availability will always be guaranteed.

SinoGelatin reserves the right to correct errors, update information, or change prices at any time without prior notice.

4. Orders and Payments

When placing an order on our website, you agree to provide accurate and complete information.

Orders may be paid using approved payment methods available on the website, such as:

Credit or debit cards
Online payment services
Other supported payment gateways

Once an order is placed, you will receive an order confirmation email. This email confirms that we have received your order but does not guarantee acceptance of the order.

SinoGelatin reserves the right to cancel or refuse any order for reasons including:

Product unavailability
Payment verification issues
Suspected fraudulent activity

5. Shipping and Delivery

We offer international shipping to many countries.

Delivery times may vary depending on:

Customer location
Shipping carrier
Customs processing
Local delivery conditions

While we aim to deliver products promptly, SinoGelatin is not responsible for delays caused by shipping carriers, customs procedures, or unforeseen circumstances.

Customers are responsible for any applicable customs duties, taxes, or import fees required by their country.

6. Returns and Refunds

Customer satisfaction is important to us. If you experience an issue with your order, please contact our support team.

Returns and refunds may be accepted under certain conditions, including:

Damaged products upon delivery
Incorrect items shipped
Manufacturing defects

To request a return or refund, customers must contact us within a reasonable period after receiving the product.

Returned products must be unused and in their original packaging unless they were damaged upon arrival.

Additional details can be found in our Refund and Return Policy.

7. Health and Product Disclaimer

The products sold on sinogelatin.com are intended for general wellness and nutritional support.

Information provided on our website is for educational and informational purposes only and should not be considered medical advice.

Customers should consult a qualified healthcare professional before using any health-related product, especially if they:

Have medical conditions
Are pregnant or nursing
Are taking medications

SinoGelatin does not claim that its products diagnose, treat, cure, or prevent any disease.

8. Intellectual Property

All content on this website, including:

Text
Images
Logos
Product descriptions
Website design

is the property of SinoGelatin and is protected by intellectual property laws.

You may not copy, reproduce, distribute, or use any content from this website without written permission.

9. Limitation of Liability

To the fullest extent permitted by law, SinoGelatin will not be liable for any damages resulting from:

Use or inability to use the website
Delays in shipping or delivery
Product misuse
Technical errors on the website

Our total liability for any claim related to a purchase shall not exceed the amount paid for the product.

10. Third-Party Links

Our website may contain links to external websites for informational purposes.

SinoGelatin is not responsible for the content, privacy practices, or policies of third-party websites.

11. Changes to Terms and Conditions

SinoGelatin reserves the right to update or modify these Terms and Conditions at any time.

Any changes will be posted on this page with the updated revision date. Continued use of the website after changes indicates acceptance of the revised terms.